As a relaxation-based spa, we ask you to silence all phones and all electronic devices. No phone usage is permitted in our quiet areas out of respect for the other patrons.

Please arrive 30 minutes before your scheduled appointment time to give you ample time to check-in. Guests having a massage are required to complete a Client Detail Form so we can best serve your needs.

If you are going to be late please give us a call, and we will make an effort to accommodate you. However, your appointment may be rescheduled. Late arrivals will result in a reduction of service time with no reduction in the tariff of the treatment.

We welcome group bookings. For booking of 3 people treatments, or more required a 50% deposit. For all reservations of more than 3 people or a couple packages a 50% deposit is required to be paid to secure the booking. Should you need to cancel your appointment, we require at least 24 hours’ notice for a full refund. Cancellations and moving the booking time up to 12 hours before the scheduled appointment time will be refunded 50% of the deposit paid. All cancellations or moving the booking time with less than 12 hours notice, as well as no-shows, cannot be refunded.

We gladly accept cash, VISA, Master Card and AMEX. For less than 3 days booking, we only accept Indonesian Local Bank Transfer to ensure timely receiving the payment. International bank transfers will take 3-7 business days for us to receive the payment. Please see our reception desk for cash payment.

We treat all customers with respect and expect the same in return with all AMO staff. We reserve the right to refuse any service.

Gift cards are available for purchase for any value and can also be purchased for specific treatments. Gift cards are not redeemable for cash. The gift card balance and any unused balance expire 3 months from the date of purchase. We cannot replace lost or stolen gift cards.

If you are pleased with the service you received, it is welcome to give gratuity to your therapist. If you would like to leave a gratuity for your therapist please let us know

Prices and treatments are subject to change at any time. Please confirm pricing at the same time of your appointment. PLEASE ALSO NOTE THAT OUR QUOTED MENU PRICES DO NOT INCLUDE 15% TAX AND 5% SERVICE. In Indonesia, tax and service are mandatory charges applied to all purchases. Some businesses quote pricing including tax and service and others choose to separate for easier accounting practice.

We cannot be responsible for lost valuables; therefore, please leave jewelry of significant value at home. Lockers or locked boxes are provided at AMO locations.

We will rectify all issues within an appropriate time frame based on availability and only with a receipt. Please book an appointment so we can best serve you if it is not the same day. No cash refund.

Children or babies are not allowed upstairs. Children are only allowed in our mani/pedi area booked in for treatments. We love children, especially babies but wish to respect all clients who come to AMO to relax and unwind. Accompanied children are welcome in our downstairs cafe area. Body treatments for children under the age of 12 are not allowed. Foot massage under the age of 8 is not allowed.